customer service - info@malonze.com
#1 BOUTIQUE FOR THE LATEST TRENDS 🏆
In order to have an account with ZIP, you must:
Live in the US
Be at least 18 years old
Have a valid and verifiable mobile number
Use a US credit or debit card to make a purchase
Are there any fees associated with ZIP?
Yes, there are fees associated with the use of ZIP. There is a $1 per-installment fee to use QuadPay, regardless of the size of your order. As long as your installments are paid on-time, there are no other fees to shop with ZIP.
ZIP will charge a $7 late fee if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid. If any installment goes past 7 days late, there will be a single additional fee per order of $7.
If I return items from my ZIP order will I receive a refund?
Online returns from Malonze are refunded via store credit in the form of a Malonze E-Gift Card code. Refunds issued for returned items do not affect your ZIP installments.
When returning items by mail on a purchase made using ZIP, you will still need to complete your payments to ZIP as Malonze processes returns and refunds separately.
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